Do not Purchase, customer service is disappointin
Dennis · Beaver Falls, PA · 2026-07-02
I bought this a month ago, the ignite went bad after 3 uses. I followed the advice from the warranty page. Still did not get a spark after following the directions. I contacted customer support via email, they never responded, I then submitted a second ticket, customer support stated they were busy that's why their reply was late. They had me verify the steps again, had to verify 3 times. Customer service WEAK to say the least. I still don't know if they are sending repair parts or not. I wish I had saved the box, because I would return this griddle. Totally disappointed with Blackstone, I purchased due to their name. Live and learn
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